Dymond House Extra Care
0203 815 5446 Dymond House, Wallington, Sutton, SM6 9AD
Dymond House is based on the Roundshaw estate in Wallington and opened in January 2015. The scheme is primarily a dementia care service along with a number of units for adults with learning disabilities and short term rehabilitation. The scheme is owned by Housing 21 and Absolute Care Services is the onsite care provider.
Meet the Care Manager
Hello, my name is Claire Allain and I'm the Extra Care Manager at Dymond House. I began work as a Care Worker at the age of 18 part-time whilst at University. I then became a Senior Carer and after finishing University worked for a homecare agency as a Care Co-ordinator. After 2 years I became the Care Manager of the same agency and undertook my NVQ Level 4 Registered Managers Award and also became an A1 NVQ Assessor. From there, I became more interested in staff training and undertook courses in teaching Care Workers all of their mandatory training courses as well as putting staff through their NVQ. I have continued to work as a Care Manager for many years in different settings and moved to my role with ACS in December 2015 as I was really impressed with their ratings and customer first ethos.
Dymond House is an Extra Care Scheme staffed by ACS staff 24 hours a day. Our staff provide a ‘Core’ Service to respond to unplanned emergencies, welfare checks and medication calls to clients within the building. We also have a ‘Flex’ team of staff who provide homecare visits to the clients in their own homes within the building for them to receive personal care, meal preparation, housework and laundry, as well as social inclusion to enable clients to access the community or have a bit of 1 to 1 time to alleviate social isolation. The benefits of extra care are that someone is on site 24 hours a day.
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