Cloverdale Court Extra Care
0203 815 5448 10-14 Stanley Park Road, Wallington, Surrey, SM6 0EU
Cloverdale Court is based in Wallington, Surrey and has been a housing with care scheme since 2002. The scheme is owned by Sutton Housing Society and Absolute Care Services is the onsite care provider. The property has 43 rented flats and the aim of the scheme is to provide a home for life. All tenants are older people aged 55 and above.
Meet the Care Manager
My name is Sophie Borer and I am the Extra Care Manager for Absolute Care Services at Cloverdale Court, based in Wallington, Sutton. I recently joined the team here, at the beginning of November 2018 but Joined ACS in October 2017.
I have over 20 years of care and management experience, working for both the supported housing sector, as well as a community care provider. My qualifications to date include an NVQ level 5 in Leadership and Management in Health and Social care, BA Hons in Social Science and a Diploma in Midwifery. I thoroughly enjoy working in the care sector; managing staff and delivering a service that meet the needs of both the clients and the support workers availability. Cloverdale is a busy and vibrant extra care service, delivering high quality care to those living in their own flats, but also require the services from our friendly on-site care team. v
We have both a core team of support workers who respond to any unplanned or emergency care, as well as a team who are allocated regular support visits. The support workers here do an exceptional job, many of them having worked with us for a long time, building up wonderful relationships with their clients. They are proactive and caring in their approach and will work with clients and family members to achieve effective positive outcomes.
What makes working in extra care so rewarding is receiving such positive feedback and knowing the difference being made to individuals’ lives. In addition, by having the care teams on site we are able to respond to any given situation immediately. We pride ourselves on the good service and client satisfaction that occur on a daily basis. We are always striving to improve, in order to make living at Cloverdale Court a happy, safe and enjoyable place to be.
Cloverdale Court is an Extra Care Scheme staffed by ACS staff 24 hours a day. Our staff provide a ‘Core’ Service to respond to unplanned emergencies, welfare checks and medication calls to clients within the building. We also have a ‘Flex’ team of staff who provide homecare visits to the clients in their own homes within the building for them to receive personal care, meal preparation, housework and laundry, as well as social inclusion to enable clients to access the community or have a bit of 1 to 1 time to alleviate social isolation. The benefits of extra care are that someone is on site 24 hours a day.
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