About Absolute Care Services

Absolute Care Services Ltd was created to change the way the care system operates and put people with needs before bureaucracy. Started by Della Smith in 2002, as a direct result of her daughter Gemma’s own personal health battles, ACS has grown to become a leading home care and supported living provider in the Surrey and Greater London area and also operates a franchise network across the country of carefully selected franchisees who share our ethos and genuine passion for care.

"The girls that care for my parents-in-law are amazing. If they are having a bad day, they treat them with respect and nothing is too much trouble for them. My parents-in-law have such a bond with your carers. A big thank you to the girls. We are so pleased to have this care in place for them and would recommend your company 100%."

Mrs Burchett - a relative of a client in Horley, Surrey

At just 2 years old, Della’s daughter Gemma was diagnosed with a brain tumour, which unfortunately grew back 4 times over a period of 16 years. Della was informed the tumour was terminal, as it was inoperable. However, through her own research and a mother’s natural passion to protect her child, she refused to accept that her child would not survive. So Della took the NHS to court, challenging their belief that medical intervention would or could not work, Della won the case and Gemma won her right for a chance to live.

Della was told Gemma would need full time care, so she left her job and became a carer and with her dedication for making a difference to people, she soon progressed to Care Manager. After several months of witnessing poor practices and the most basic of care, it became obvious that organisations profits were more important than the individual. Della’s natural passion took over and Absolute Care Services was born.

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